Provider Marketplace Agreement and Booking Terms

These terms govern venue and service requests, quotes, bookings, external-settlement records and, when enabled, in-app payments and provider payouts on What's My Plans (WMP). By selecting the acceptance control or accepting a booking, you agree electronically to the agreement version displayed above. WMP records the agreement key, version, profile, time and relevant device or app details. Payment and payout clauses apply only after WMP activates those features.

The provider, not WMP, supplies the venue or service to the host. WMP provides marketplace, booking, communication, collection, record-keeping and support tools as a disclosed agent. The provider remains the principal responsible for the quoted supply, delivery, staff, equipment, permits, licences, insurance, safety, tax and lawful invoices. WMP is not the employer, partner, joint venturer, insurer or guarantor of a host or provider.

Each participant confirms that they are at least 18, can bind the represented person or business, and will keep their identity, legal name, address, contact, banking, tax and business information accurate. Providers must have authority to supply every listing and must disclose material limitations, travel charges, capacity, access requirements, lead times and subcontractors. WMP may request identity, company, bank-account, tax, insurance or authority evidence before verification, collection or payout.

A request is not a confirmed booking. The provider may accept, decline or counter. A counteroffer replaces the previous proposed quote. A booking is formed only when the current quote is accepted by the party required to accept it. The accepted quote snapshot, event details, scope, price, provider VAT, deadlines and applicable policy versions form the booking record. Changes after acceptance require a recorded amendment or a new quote.

Providers set their own lawful prices and state whether provider VAT applies. A VAT-registered provider must supply a valid VAT number and remains responsible for provider VAT, tax invoices and tax reporting. During the current request-only release, WMP does not allow a VAT-bearing quote to become binding until the provider tax identity can be captured in an immutable booking snapshot; providers must not hide VAT inside the stated pre-VAT subtotal. WMP commission is calculated on the accepted provider subtotal after discounts, excluding provider VAT, WMP charges, processing charges and refunded amounts. WMP applies its confirmed VAT status and effective date: while confirmed as non-VAT-registered, WMP does not add VAT to its own charges; after registration, WMP applies VAT prospectively and does not rewrite historical transactions. Payment-processing costs are shown before payment where applicable.

Verification is a revocable marketplace status, not an endorsement or guarantee. Unverified venue and service bookings use the standard 5% commission. Approved and paid verified venue and service accounts use 2%. A negotiated 1% enterprise rate applies only after WMP activates a written contract and never retrospectively. Onboarding payment and verification approval are separate requirements. WMP may suspend a badge or rate for expired information, non-payment, material complaints, circumvention, fraud, safety risk or breach.

Verified providers must use in-app settlement for WMP-originated bookings once that feature is enabled. Unverified providers and hosts may jointly record an external settlement. Both parties must confirm an external settlement; WMP does not collect commission on that recorded external payment and does not provide payment protection, refund processing, chargeback handling or payout support for it. Participants may not mislabel an in-app payment, split a transaction or redirect a WMP-originated verified booking to avoid applicable fees.

When in-app settlement is enabled, WMP or its payment provider collects the host payment as disclosed agent. Provider proceeds are held as an amount payable to the provider and are not WMP revenue. WMP may deduct the disclosed commission, processing entries, approved refunds, chargebacks, reversals and other amounts authorised by these terms or law. A provider is not entitled to payout merely because a host payment was initiated; WMP must first receive verified, settled payment confirmation.

Providers select only cancellation templates made available by WMP, and the applicable version is captured with the booking. A cancellation charge is not automatic and must be reasonable in the circumstances. Relevant factors may include the nature of the supply, notice, work already performed, reasonable non-recoverable commitments, customary practice and the provider's ability to replace the booking. No cancellation charge applies when cancellation results from the death or hospitalisation of the person for whose benefit the booking was made, although reasonable proof may be requested. If a provider cancels or does not deliver the accepted supply, no host cancellation charge applies and provider proceeds are not payable for the undelivered supply. An in-app payment will be refunded or another lawful remedy offered; a replacement date, credit or voucher requires the host's agreement where the law gives the host that choice. Refunds processed by WMP normally return to the original payment method. WMP may require evidence, pause settlement, facilitate a refund or override an unsupported policy where required by law, payment-provider rules or card-network rules.

Hosts must provide accurate event, venue, access, timing, attendance and safety information. Providers must perform the accepted scope with reasonable care, skill and agreed personnel or equipment. Each party must promptly record cancellation, postponement, material scope change, non-delivery or safety concerns. WMP may request messages, quotes, attendance, photographs, delivery records, invoices or other proportionate evidence and may place funds on hold while a dispute is reviewed.

When provider payouts are enabled, proceeds remain pending until the event is completed, the post-event hold has elapsed and no active dispute, refund, chargeback, fraud, KYC, bank-verification or payment-provider hold exists. Payouts require a verified bank account controlled or authorised by the provider. WMP may delay, offset, reverse or recover amounts where a payment is reversed, a refund or chargeback is upheld, the supply is not delivered, information is false or applicable law or payment-provider rules require it. Payout timing is an estimate and not a guarantee.

Participants must not commit fraud, impersonate another person, submit false documents, manipulate reviews, misuse payment credentials, threaten or harass others, offer unlawful goods or services, evade required marketplace fees, or use WMP to facilitate unsafe activity. WMP may warn, restrict, suspend, remove or report an account and may preserve relevant evidence. WMP will not automatically inspect private messages or charge an unsupported off-platform fee merely because parties communicated outside WMP.

WMP may process booking, identity, tax, payment, bank-verification, communication, safety and dispute information to operate the marketplace, prevent fraud, comply with law, support users and enforce these terms. Information may be shared with the other booking party, payment providers, banks, verification providers, professional advisers, insurers, regulators, courts or law enforcement where reasonably necessary and lawful. WMP retains records for legal, tax, accounting, payment, fraud and dispute periods.

Each participant is responsible for losses caused by their breach, negligence, unlawful conduct, false information or failure to deliver the accepted booking. To the maximum extent permitted by law, WMP is not liable for a provider's performance, a host's event, indirect or consequential loss, or service interruption outside WMP's reasonable control. Nothing in these terms excludes rights or liability that cannot lawfully be excluded, including rights under the Consumer Protection Act.

WMP may update these terms prospectively for legal, payment-provider, risk or product changes. Material changes require acceptance of a new version before affected future actions. Existing accepted quote, fee, tax and policy snapshots remain attached to historical bookings. Either party may stop using WMP, but existing bookings, payment duties, disputes, records and accrued rights continue. WMP may suspend features immediately where reasonably necessary for legal, payment, fraud, safety or platform-integrity reasons.

These terms are governed by the laws of the Republic of South Africa. Nothing prevents a consumer from using a court, regulator, ombud or other remedy available by law. Legal and support notices may be sent to legal@whatsmyplans.com.